EXCLUSIVE
Luxe24 (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of the information we collect from our business users (“you” or “your”). This Privacy Statement explains how we collect, use, store, and protect your personal and business data when you use our B2B trading platform (the “Platform”).
Information We Collect
We may collect the following categories of information:
- Business Information: Company name, registration details, tax numbers, trade licences, and related documents.
- Contact Information: Names, email addresses, phone numbers, and job titles of authorised representatives.
- Account Credentials: Login details and security information.
- Transaction Data: Order history, payment information (processed via our sister company payment provider), escrow details, and settlement records.
- Platform Usage Data: Log files, device information, and analytics relating to how you use the Platform.
How We Use Your Information
We process your data to:
- Verify and approve your business for Platform access.
- Facilitate transactions between Buyers and Sellers.
- Operate and manage escrow services.
- Provide customer support and dispute handling.
- Improve Platform functionality, security, and user experience.
- Comply with legal, tax, and regulatory obligations.
- Conduct fraud detection, risk monitoring, and due diligence.
Data Sharing
We may share your information with:
- Our Payment Provider (sister company): For escrow and settlement of funds.
- Other Platform Users: To the extent necessary to complete transactions.
- Service Providers: IT, hosting, compliance, and analytics providers under contractual confidentiality obligations.
- Authorities: Where required by law, regulation, or to enforce our Terms & Conditions.
We do not sell or rent your personal or business information to third parties.
Data Retention
We retain data for as long as your account is active and for a reasonable period thereafter to meet regulatory, legal, and audit obligations.
Security
We implement technical and organisational measures to protect your information against unauthorised access, alteration, or disclosure. However, no online system can be completely secure, and you use the Platform at your own risk.
International Transfers
As we serve global businesses, your data may be transferred and stored outside the UAE. Where this occurs, we ensure reasonable safeguards are in place to protect your data.
Your Rights
Depending on applicable law, you may have rights to:
- Access, correct, or update your information.
- Request deletion of your information, subject to legal retention requirements.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
Requests may be submitted to enquiries@luxepay.com
Changes to this Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on the Platform with the updated effective date. Continued use of the Platform constitutes acceptance of the updated policy.
Contact Us
For any questions about this Privacy Statement or our data practices, please contact:
Luxe24
Suite #229 6030 88ST NW
Edmonton
Alberta
Canada
T6E6G4
